Legal

Terms of Service

Effective: 2026-05-02 Last updated: 2026-05-02 Version: 1.0

Plain-English summary (not part of the contract): Safigo Reception is an AI voice receptionist that answers your business calls. You pay monthly. You can cancel any day; the current month is non-refundable but you keep using it through month-end. If after 60 days you haven’t earned back what you paid us, we take 50% off your next month. You’re responsible for telling your callers the call may be recorded and that they’re talking to an AI — we make that easy, but you own the legal duty. We’re a Canadian sole proprietorship today, incorporating soon. These terms cover both Canada and US customers.

1. Who we are; agreement to these terms

These Terms of Service (“Terms”) form a binding contract between you (“Customer”, “you”) and Fabio R. B. Carli, sole proprietor doing business as Safigo, located at 2000 Panora Drive, Port Moody, British Columbia V3H 5J5, Canada (“Safigo”, “we”, “us”).

By clicking “I agree”, completing payment for the Service, or using the Service in any way, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, and Data Processing Addendum, each of which is incorporated by reference. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a business, you represent that you have authority to bind that business, and “Customer” means that business.

2. The Service

“Service” means Safigo’s hosted AI voice receptionist platform marketed as “Safigo Reception”, including the AI agent (default persona “Nova”), call handling, SMS confirmations, booking workflows, recordings, transcripts, dashboards, and any related features we make available to you.

The Service answers inbound voice calls forwarded to a phone number we assign you. The Service is inbound-only. It does not place outbound calls or send unsolicited messages on your behalf.

We may modify, add, or remove features at any time. Material reductions in functionality affecting paid customers will be communicated by email at least thirty (30) days in advance.

3. Eligibility

The Service is for businesses (sole proprietors, corporations, partnerships, and other lawful business entities) operating in Canada or the United States. By agreeing to these Terms, you represent that:

a. You are at least eighteen (18) years old and have legal capacity to contract; b. You are using the Service on behalf of a registered or otherwise lawfully operating business; c. You have authority over the phone number(s) you forward to us, or you have express permission from the holder; d. You and your business are not on any government sanctions or denied-parties list; e. You will use the Service only for lawful purposes and in compliance with the Acceptable Use Policy.

4. Plans, pricing, and payment

All amounts are in Canadian Dollars (CAD) unless explicitly stated otherwise. We may quote and bill US customers in CAD or USD at our discretion; current default is CAD with the exchange rate set at time of charge by Stripe.

4.1 Tiers

Tier	Setup fee	Monthly fee	Included minutes	Go-live
Plug & Play	$100 CAD	$500 CAD/month	400 minutes/month	Within 2 days
Built for you	$1,000 CAD	$500 CAD/month	400 minutes/month	10 business days
Built for you · Multi	$2,000 CAD minimum	$1,000 CAD/month	1,000 minutes/month	10 business days

Built for you · Multi setup fees may exceed $2,000 CAD based on phone-line count, routing complexity, or integration work; the exact setup fee is confirmed in writing before you pay.

4.2 Billing

Setup fees are charged at signup. Monthly fees are charged on the calendar day matching your signup date and recur until you cancel. We use Stripe to process payments; by paying, you authorize us to charge your saved payment method on each renewal date.

4.3 Overages and top-ups

Calls beyond your included minutes are billed at $1.00 CAD per minute. We send an SMS warning when you reach 87.5% of your included minutes. You may purchase a $100 CAD top-up for approximately 100 additional minutes; otherwise overage is added to your next monthly invoice. Calls are never refused because you exceeded your allowance.

4.4 Failed payments

If a charge fails, we will retry up to three times over seven days. If still unpaid after seven days, we may suspend the Service until payment is current. We may terminate after fourteen days of non-payment. You remain responsible for unpaid amounts.

4.5 Taxes

Prices exclude applicable sales taxes (GST/HST/PST in Canada, state and local taxes in the United States), which we will add to your invoice where required by law.

4.6 Price changes

We may change prices for new customers at any time. For existing paying customers, we will give at least thirty (30) days’ written notice (email) before a price change takes effect. If you don’t accept the new price, you may cancel under Section 6 before the change takes effect.

5. 60-day ROI guarantee

If, within sixty (60) days of your first paid month, you contact us in writing (email to privacy@safigo.ai) and tell us the Service hasn’t earned you back more than you’ve paid us, we will credit fifty percent (50%) off one (1) future monthly invoice. This guarantee:

Is not a refund; it is a one-time credit applied to a future month;
Is available once per Customer;
Is not transferable;
Does not extend, restart, or alter your billing cycle.

6. Term, cancellation, and termination

6.1 Term

These Terms begin when you accept them and continue month-to-month until cancelled or terminated.

6.2 Cancellation by you

You may cancel any time through the “Manage subscription” link in your Stripe receipt emails, through any self-service portal we make available, or by emailing privacy@safigo.ai from the email on your account. Cancellation is same-day stop: your service ends at the end of your current paid month.

No refund of the current paid month — you continue using the Service through the end of that month.
No early-termination fee, no notice period beyond the current month.
No prorated refunds of any kind.

6.3 Termination by us

We may suspend or terminate your account immediately, without refund, if you:

a. Violate these Terms or the Acceptable Use Policy; b. Use the Service for fraud, harassment, or any unlawful purpose; c. Fail to pay amounts owed within fourteen (14) days of the due date; d. Cause us to risk legal liability or harm to third parties (including your callers).

We will give notice when reasonably possible, but may act without notice for serious violations.

6.4 Effect of termination

On termination, your access ends and we will, on written request received within thirty (30) days, provide you a one-time export of your call recordings and transcripts in a reasonable machine-readable format. After thirty (30) days, we may delete your data per our standard retention schedule (see Privacy Policy).

Sections 4.4 (failed payments), 8 (recording and AI disclosure), 11 (warranty disclaimer), 12 (limitation of liability), 13 (indemnification), 15 (governing law), 16 (dispute resolution), and any other provision that by its nature should survive, will survive termination.

7. Phone numbers; forwarding

We assign you a phone number routed to our Service. You keep your existing business number; we do not port, take over, or own your number. You configure call forwarding on your own device or carrier so that unanswered or busy calls forward to the number we assign you. You are solely responsible for the configuration and maintenance of this forwarding.

8. Recording and AI disclosure — your responsibility

The Service records calls by default. You are responsible for ensuring that your callers receive any disclosures required by applicable law, including but not limited to:

a. All-party-consent recording disclosure, where required. As of 2026 these include California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington (and additional jurisdictions). If your callers may be in any of these states or in jurisdictions with similar laws, your greeting must include a recording-disclosure statement;

b. AI/bot disclosure, where required. California Business and Professions Code § 17940-17943 (the “Bot Disclosure Law”, SB 1001) and similar laws in other jurisdictions require disclosure that the caller is interacting with an automated agent in commercial contexts. You must keep AI-disclosure language enabled in your greeting where these laws apply;

c. Canadian disclosure as required under CRTC rules, PIPEDA, and any applicable provincial privacy law (including Quebec Law 25 and BC PIPA);

d. Industry-specific disclosures (e.g., debt collection, healthcare, legal services, financial services) that may apply to your business.

We provide default greeting language addressing (a) and (b). You are responsible for verifying it is appropriate for your business and jurisdiction and for keeping it enabled. You must not disable or alter our default disclosures without confirming continued legal compliance.

You acknowledge that we are not your legal counsel and you are not entitled to rely on our default greeting language as legal advice.

9. Customer responsibilities and warranties

You represent and warrant that:

a. You will use the Service only for your own legitimate business and only for inbound call handling; b. You will comply with all applicable laws including the Telephone Consumer Protection Act (TCPA), Canada’s Anti-Spam Legislation (CASL), CRTC rules, all federal and provincial/state privacy laws, all applicable recording laws, all applicable consumer-protection laws, and the Acceptable Use Policy; c. You will provide accurate, current information during setup and keep it current; d. You will not use the Service to handle data that triggers heightened compliance obligations we have not expressly agreed to support, including but not limited to Protected Health Information under HIPAA, non-public personal information under GLBA at full GLBA scope, payment card data subject to PCI-DSS at merchant scope beyond Stripe’s tokenized scope, or classified or export-controlled information; e. The Service is NOT HIPAA-compliant by default and we are NOT a HIPAA Business Associate. Healthcare customers must not use the Service to receive, store, or process Protected Health Information unless we have signed a Business Associate Agreement with you (we have not, as of the version date above); f. You have all rights, consents, and authority necessary to forward calls to us and to allow us to process the resulting call data.

10. Service availability; service credits

We aim for high availability but do not guarantee any specific uptime. The Service is provided “as available”.

Service credit: If the Service is materially unavailable for more than four (4) cumulative hours in a calendar month for reasons within our control (excluding Force Majeure under Section 14), we will credit one (1) day of service per hour of confirmed downtime, up to a maximum of fifty percent (50%) of that month’s monthly fee. Service credits are your sole and exclusive remedy for unavailability.

To claim a service credit, email us within thirty (30) days of the incident. Credits are applied to a future invoice; not paid in cash.

11. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES IMPLIED BY COURSE OF DEALING, USAGE, OR TRADE.

Specifically, we do not warrant that:

a. The Service will be uninterrupted, error-free, or always available; b. AI-generated responses will be accurate, complete, or appropriate for every situation; c. Calls or messages will be successfully transcribed, routed, or delivered in every case; d. The Service will meet your specific business requirements; e. Any defects will be corrected.

You acknowledge that AI systems can produce inaccurate, incomplete, or unexpected outputs. You are solely responsible for reviewing AI-generated content (including booking details, callbacks, and SMS confirmations) before relying on it for your business operations.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

12.1 IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY; LOSS OF DATA OR GOODWILL; OR COST OF SUBSTITUTE GOODS OR SERVICES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU ACTUALLY PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED CANADIAN DOLLARS ($100 CAD).

12.3 The limitations in this Section 12 apply regardless of the form of action or theory of liability and survive termination. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

12.4 We are not liable for damages caused by: (a) your acts or omissions; (b) acts or omissions of your callers; (c) third-party services we integrate (OpenAI, Twilio, LiveKit, Stripe, your phone carrier); (d) any content of calls; (e) recording laws or AI-disclosure laws applicable to your business; or (f) Force Majeure events.

13. Indemnification

13.1 You indemnify us

You will defend, indemnify, and hold harmless Safigo and our owners, employees, contractors, and agents from and against any and all third-party claims, demands, losses, damages, liabilities, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

a. Your use of the Service in violation of these Terms or applicable law; b. Your failure to provide required disclosures to your callers (recording, AI/bot, or otherwise); c. The content of calls handled through your account, including statements made by you, your employees, or your callers; d. Your violation of TCPA, CASL, CRTC rules, recording laws, privacy laws, or industry-specific regulations; e. Any claim by your caller relating to your business, your services, or the handling of their call (other than claims caused by our gross negligence or willful misconduct); f. Your data (including any data you upload, ingest, or have us process); g. Your alleged or actual infringement of any third party’s intellectual property or privacy rights through your use of the Service.

13.2 We indemnify you (limited)

We will defend you against a third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s United States or Canadian patent, copyright, or trademark, and pay any final judgment or approved settlement, subject to Section 12. This obligation does not apply to claims arising from: (a) your data; (b) your use of the Service in combination with anything not provided by us; (c) modifications you make; (d) use after we have notified you to stop; or (e) your breach of these Terms.

13.3 Indemnification process

The indemnified party will: (a) promptly notify the indemnifying party in writing of the claim; (b) give the indemnifying party sole control of the defense and settlement (provided no settlement requires admission or payment from the indemnified party without consent); and (c) provide reasonable cooperation at the indemnifying party’s expense.

14. Force majeure

Neither party is liable for failure to perform due to causes beyond reasonable control, including acts of God, natural disasters, war, terrorism, riot, civil unrest, government action, labor disputes, internet or telecommunications failures, third-party service-provider outages (including but not limited to OpenAI, Twilio, LiveKit, Stripe, AWS, or any phone carrier), pandemics, or epidemics (“Force Majeure”). The affected party will notify the other and use reasonable efforts to resume performance.

15. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, excluding conflict-of-laws rules that would apply another jurisdiction’s law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For US Customers: you agree that British Columbia law governs even though you are located in the United States. If a US court refuses to apply British Columbia law to a particular issue, the law of the US state where you maintain your principal place of business will apply to that issue only.

16. Dispute resolution

16.1 Informal resolution first

Before initiating formal proceedings, the parties will attempt in good faith to resolve any dispute by direct discussion. The complaining party will send written notice describing the dispute, and the parties will have thirty (30) days to resolve it informally.

16.2 Venue (Canadian Customers)

If informal resolution fails, Canadian Customers agree that the courts of Vancouver, British Columbia have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

16.3 Arbitration (US Customers)

For US Customers, if informal resolution fails, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, in Vancouver, British Columbia or by video conference at the arbitrator’s discretion. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction. Each party bears its own costs unless the arbitrator awards otherwise. Either party may seek emergency injunctive relief from a court without violating this Section.

16.4 Class-action waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR CONSOLIDATED PROCEEDING. Disputes will be resolved on an individual basis only.

If this Section 16.4 is found unenforceable as to a particular claim, that claim will be severed and litigated in court; the remainder of this Section 16 remains in force.

16.5 Time limit

Any claim must be brought within one (1) year of the date the claim accrued, or it is permanently barred, except where applicable law prohibits this limitation.

17. Intellectual property

We retain all right, title, and interest in the Service and our underlying technology, including AI models, prompts, configurations, software, and content. You receive only the limited, non-exclusive, non-transferable right to use the Service during your active subscription.

You retain ownership of your business data, including call recordings and transcripts of calls handled by your account. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, store, display, and otherwise use your data solely as needed to provide and improve the Service and as further described in the Privacy Policy and Data Processing Addendum.

18. Confidentiality

Each party will protect the other’s confidential information using reasonable care and will not disclose it to third parties except to its own personnel who need to know and are bound by similar duties. Confidential information does not include information that is public, independently developed, or rightfully received from a third party.

19. Modifications to these Terms

We may modify these Terms by posting an updated version at https://safigo.ai/terms and notifying you by email at least thirty (30) days before the changes take effect. Your continued use after the effective date constitutes acceptance. If you do not accept the new Terms, you may cancel under Section 6 before they take effect.

For changes required by law, regulator order, or to address a security or compliance issue, we may make immediate changes with notice as soon as reasonably possible.

20. General

Notices. Notices to us must be sent to privacy@safigo.ai and will be deemed received upon our acknowledgement. Notices to you will be sent to the email associated with your account and are deemed received when sent.

Entire agreement. These Terms (together with the Privacy Policy, AUP, and DPA) are the entire agreement between us about the Service and supersede prior agreements about the same subject.

Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision will be reformed to the minimum extent necessary.

No waiver. Our failure to enforce any right is not a waiver.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign without consent in connection with a merger, acquisition, sale of assets, or by operation of law.

Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

Headings. Section headings are for convenience only and do not affect interpretation.

English language. These Terms are in English. Any translation is for convenience only; the English version controls. (For Quebec residents: by signing, you confirm you have requested these Terms be drawn up in English. Pour les résidents du Québec : en signant, vous confirmez avoir exigé que ces Conditions soient rédigées en anglais.)

Contact: privacy@safigo.ai · Mailing address: 2000 Panora Drive, Port Moody, British Columbia V3H 5J5, Canada

Version 1.0 · Last updated 2026-05-02 · Drafted in good faith without legal counsel; legal review scheduled at customer #3.